My digipass (box) is broken or the battery is dead. How do I order a new one?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

What are the main Characteristics of unlisted investing?

Investments in PE funds are long-term and illiquid. Committed capital is used gradually over several years, aligning the interests of fund managers and investors. Valuation typically occurs quarterly or annually. A PE fund's duration averages 10 years, with capital calls usually within the first five years. Exits, or the sale of portfolio shares, also occur gradually, distributing returns to investors. While early exits may happen within the first few years, the fund generally aims to sell all investments within ten years of the initial capital calls. Fund rules may allow for a one- or two-year extension. As an investor, you commit to the entire investment cycle and cannot withdraw your commitment without facing penalties, which could include selling your position at a steep discount. Transfers of your position require prior approval from the fund manager. The timing and amount of capital calls are uncertain. During the investment period (generally the first five years) a succession of capital calls will take place, and you must be able to fund a significant portion (sometimes 20% or more) of your commitment at short notice. It is crucial to plan your budget and schedule with your private banker in advance.

Which portfolios can I consult?

You can consult all portfolios for which you are mandated. If some portfolios nevertheless are not displayed on your screen, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

I already have my access to My Degroof Petercam Luxembourg. How can I connect for the first time?

Follow the different steps to connect with your smartphone or your computer in the First connection guide. You will also find a clear and visual presentation of the main functionalities of your digital platform.

After five false attempts, my digipass has been blocked. What should I do?

If your pin code has been blocked, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

How can I request access to My Degroof Petercam Luxembourg?

If you do not yet have access to My Degroof Petercam Luxembourg, ask your private banker or call our Digital Care team on +352 45 35 45 27 27 between 9 am and 5.30 pm on working days or write to digitalcare@degroofpetercam.lu.

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

Do I see the performances of my portfolios in real-time?

No. What you see are the performances from the day before.

What is discrete mode?

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

How to generate a digicode?

Activate the digipass by pressing "OK" Select the "1.Login" mode by pressing on "OK" Enter your PIN CODE and validate it by pressing on "OK" Enter the 8 digits generated by your digipass in the appropriate field and click Log in

How can I transfer money to my My Degroof Petercam?

Please contact your account manager directly if you have any questions concerning transfers.

My digipass (box) is broken or the battery is dead. How do I order a new one?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

What are the main Characteristics of unlisted investing?

Investments in PE funds are long-term and illiquid. Committed capital is used gradually over several years, aligning the interests of fund managers and investors. Valuation typically occurs quarterly or annually. A PE fund's duration averages 10 years, with capital calls usually within the first five years. Exits, or the sale of portfolio shares, also occur gradually, distributing returns to investors. While early exits may happen within the first few years, the fund generally aims to sell all investments within ten years of the initial capital calls. Fund rules may allow for a one- or two-year extension. As an investor, you commit to the entire investment cycle and cannot withdraw your commitment without facing penalties, which could include selling your position at a steep discount. Transfers of your position require prior approval from the fund manager. The timing and amount of capital calls are uncertain. During the investment period (generally the first five years) a succession of capital calls will take place, and you must be able to fund a significant portion (sometimes 20% or more) of your commitment at short notice. It is crucial to plan your budget and schedule with your private banker in advance.

Which portfolios can I consult?

You can consult all portfolios for which you are mandated. If some portfolios nevertheless are not displayed on your screen, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

I already have my access to My Degroof Petercam Luxembourg. How can I connect for the first time?

Follow the different steps to connect with your smartphone or your computer in the First connection guide. You will also find a clear and visual presentation of the main functionalities of your digital platform.

After five false attempts, my digipass has been blocked. What should I do?

If your pin code has been blocked, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

How can I request access to My Degroof Petercam Luxembourg?

If you do not yet have access to My Degroof Petercam Luxembourg, ask your private banker or call our Digital Care team on +352 45 35 45 27 27 between 9 am and 5.30 pm on working days or write to digitalcare@degroofpetercam.lu.

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

Do I see the performances of my portfolios in real-time?

No. What you see are the performances from the day before.

What is discrete mode?

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

How to generate a digicode?

Activate the digipass by pressing "OK" Select the "1.Login" mode by pressing on "OK" Enter your PIN CODE and validate it by pressing on "OK" Enter the 8 digits generated by your digipass in the appropriate field and click Log in

How can I transfer money to my My Degroof Petercam?

Please contact your account manager directly if you have any questions concerning transfers.

Contact Bank Degroof Petercam I Contact & address details

Contact

us

Do you have a question for us or would you like to get in touch with an employee? Choose from the options below.

Our offices
An overview of our offices with their address and contact information
Discover more
Send a message
Send us your question or comment. We will answer your message as soon as possible.
Contact us
FAQ
Find the answer to your question in our list of most frequently asked questions.
Discover more
Press & Media
Contact our Communications department for interviews or other press related questions
Discover more
Vacancies
Take a look at our open vacancies or send us your spontaneous application
Complaints
Do you have a complaint? We do everything we can to solve your problem. How can we help you?
Discover more

Frequently asked

questions

A question about Degroof Petercam or our services? Browse through the list of frequently asked questions below. If you don't find the answer you are looking for, contact us!

About My Degroof Petercam

Private equity

About My Degroof Petercam

0 km away

Banque Degroof Petercam Luxembourg

12 Rue Eugène Ruppert

L-2453Luxembourg

+352 45 35 45 1 E-mail

Asset Management
Asset Services
Investment Banking
Private Banking

Get directions

What can a international private bank can do for you?

Business banking for your company

Contact

us

Our offices

Send a message

FAQ

Press & Media

Vacancies

Complaints

Frequently asked

questions

About My Degroof Petercam

Banque Degroof Petercam Luxembourg

+352 45 35 451

About us

Services

Legal information