Question 1

I already have my access to My Degroof Petercam Luxembourg. How can I connect for the first time?

Accepted Answer

Follow the different steps to connect with your smartphone or your computer in the First connection guide. You will also find a clear and visual presentation of the main functionalities of your digital platform.

Question 2

Which portfolios can I consult?

Accepted Answer

You can consult all portfolios for which you are mandated.  If some portfolios nevertheless are not displayed on your screen, please contact our Digital Care Service:
By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

Question 3

After five false attempts, my digipass has been blocked. What should I do?

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 4

How can I request access to My Degroof Petercam Luxembourg?

Accepted Answer

If you do not yet have access to My Degroof Petercam Luxembourg, ask your private banker or call our Digital Care team on +352 45 35 45 27 27 between 9 am and 5.30 pm on working days or write to digitalcare@degroofpetercam.lu.

Question 5

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

Question 6

Do I see the performances of my portfolios in real-time?

Accepted Answer

No. What you see are the performances from the day before.

Question 7

What is discrete mode?

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 8

How to generate a digicode?

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 9

How can I transfer money to my My Degroof Petercam?

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

Question 10

I already have my access to My Degroof Petercam Luxembourg. How can I connect for the first time?

Accepted Answer

Follow the different steps to connect with your smartphone or your computer in the First connection guide. You will also find a clear and visual presentation of the main functionalities of your digital platform.

Question 11

Which portfolios can I consult?

Accepted Answer

You can consult all portfolios for which you are mandated.  If some portfolios nevertheless are not displayed on your screen, please contact our Digital Care Service:
By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

Question 12

After five false attempts, my digipass has been blocked. What should I do?

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 13

How can I request access to My Degroof Petercam Luxembourg?

Accepted Answer

If you do not yet have access to My Degroof Petercam Luxembourg, ask your private banker or call our Digital Care team on +352 45 35 45 27 27 between 9 am and 5.30 pm on working days or write to digitalcare@degroofpetercam.lu.

Question 14

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

Question 15

Do I see the performances of my portfolios in real-time?

Accepted Answer

No. What you see are the performances from the day before.

Question 16

What is discrete mode?

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 17

How to generate a digicode?

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 18

How can I transfer money to my My Degroof Petercam?

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

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After five false attempts, my digipass has been blocked. What should I do?

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

How to generate a digicode?

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