Complaints

procedure

In case of a complaint, please first contact the Compliance Department of the Banque Degroof Petercam Luxembourg by sending your request to the following address:
Banque Degroof Petercam Luxembourg S.A.
Compliance Department
12, rue Eugène Ruppert
L-2453 Luxembourg
If the solution or response received is not satisfactory, you can contact the bank’s management by sending a letter to the following address:
Banque Degroof Petercam Luxembourg S.A.
Attn. Chief Executive Officer
12, rue Eugène Ruppert
L-2453 Luxembourg
If you are still not satisfied with the response given by the bank’s management, you can resort to the CSSF for an out-of-court complaint resolution. You must file your complaint at the CSSF within one year of contacting the bank. The form is available on the CSSF website.
Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg
All rights reserved 2021, Degroof Petercam