Question 1

Accepted Answer

You receive a fraudulent e-mail In the e-mail message, you are requested to provide your secret codes and/or the numbers of your credit cards or your Digipass. This e-mail may contain a link to a website or to a fake My Degroof Petercam page, where you are then asked to enter your bank details. If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, always check if the URL of the page you land on begins with “https” and contains degroofpetercam.com. The “s” stands for “secured”. By clicking the padlock icon at the top of the browser window, you can check whether the certificate of the Web page has been obtained in name of the bank. The bank will never ask you to provide your bank details or your login information by e-mail or by phone. You are asked to enter your bank information when you log on to My Degroof Petercam A link in an e-mail message directs you to a page where you need to connect to My Degroof Petercam and where you need to enter your bank details. Always verify that the URL for My Degroof Petercam is the following: my.degroofpetercam.be (for Belgium) and my.degroofpetercam.lu (for Luxemburg). As a customer of the bank, you should never enter any login data other than your user name and the numbers that appear on your Digipass. You receive a fraudulent phone call You receive a phone call from a person who introduces him-/herself as a bank employee and claims to have been asked to verify your banking data. The fraudster asks you to provide this information by phone. Sometimes fraudsters call after sending an e-mail asking to confirm bank details and data from the Digipass.
Employees of the bank will never ask you to disclose your bank details by phone. You get an unusual screen message during your My Degroof Petercam session While connecting, or during a transaction, an unusual display appears (e.g. a modified screen, unusual message, or a pop-up screen where you need to confirm your data). When we change something on our My Degroof Petercam platform or on our website, we will notify you by e-mail or regular mail (if we do not have your e-mail address). If you want to receive information as soon as possible, send us your e-mail address via your My Degroof Petercam (Profile - My contact data) or via your Manager. Terminate the connection immediately and inform us. You are the victim of a virus on your computer, smartphone or tablet Some viruses can collect all your passwords and transmit them to a fraudster, e.g you are asked to enter your code as part of an alleged test procedure.
The bank never launches testing procedures during your My Degroof Petercam session. What does the bank do to prevent fraud? In all cases, notify our security team, and we will verify if everything is in order on our side or if we need to take action.

Question 2

Accepted Answer

Security at My Degroof Petercam Your transactions and personal data are secured at three levels: the operational level, the Internet level and at the level of the bank's web servers. Communication and Securing e-mails If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, you should always be taken to one of our secure pages. You can check this by looking to see if the URL begins with “https”. The “s” stands for “secured”. By clicking on the padlock icon at the top of the browser window you can check whether the certificate of the Web page is linked correctly to the bank's name. You may receive e-mails that have not been sent from a Degroof Petercam address. We occasionally collaborate with different partners. However, you will never be asked to communicate your banking or login information by e-mail or by phone.

Question 3

Accepted Answer

You receive a fraudulent e-mail If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, always check if the URL of the page you land on begins with “https” and contains degroofpetercam.com. The “s” stands for “secured”, or “secure”. By clicking the padlock icon at the top of the browser window, you can check whether the certificate of the Web page has been obtained in name of the bank. The bank will never ask you to provide bank information other than your user name via e-mail or via our website or My Degroof Petercam. If the website on which you land is not secure or asks you to enter your banking information, immediately close the browser window and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You must enter your bank details when you log on to My Degroof Petercam The bank will never ask you to provide bank information other than your user name and password via My Degroof Petercam.
If you are asked to enter other data, close the browser window immediately and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You receive a fraudulent phone call Employees of the bank will never ask you to disclose your bank details by phone. If this happens, terminate the call immediately and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You get an unusual display during your session My Degroof Petercam The bank will never ask you to provide bank information other than your user name via e-mail or via our website or My Degroof Petercam.

If you are asked to enter other data, or you get an unusual screen or a pop-up screen opens, immediately close the website and call the Digital Care Service on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.

Question 4

Accepted Answer

Below are several practical security tips for using your My Degroof Petercam. Be careful when you click on a link in an email to access My Degroof Petercam.
When you click on a link in an email, verify if the web address of the page that the link leads to is secure. 
You can check whether the web address of a page is secure by checking if it begins with “https” (“s” meaning “secured”). Then click on the padlock icon at the top of the navigation window. You can check whether the certificate of the Web page has been issued in the bank's name. The address of our secure My Degroof Petercam site is: my.degroofpetercam.be (for Belgium) and my.degroofpetercam.lu (for Luxemburg). Never give your user name and pin code. Do not write them down either.
Never share your Digipass, user name, pin code or the code of your Digipass to third parties. The bank will never ask you to disclose your user name or the pin code of your Digipass, either orally, by regular mail or e-mail, or via a pop-up screen. Nor should you ever provide the data if you are allegedly being called for technical problems. You will never be requested to divulge your bank details or login information on any website other than our secure website My Degroof Petercam.
However, if you the Digital Care Service yourself, it is possible that you will be asked for your Digipass serial number or unique code generated by the Digipass in order to identify you personally. Choose a PIN and a password that are not too simple.
Do not choose passwords that can be found in a dictionary or that look like password1234 or QWERTY - they could put you in danger.
Ditto for the PIN: avoid 1234, 0000, 1111,  or similar sequences. Check the "login" page to see if the connection between the bank and your computer is secure.
The web address of the page must begin with “https” (“s” meaning “secured”). Then click on the padlock icon at the top of the navigation window. Check if the certificate of the Web page has been issued in the bank's name.  Regularly check your transaction history and any future transactions already transmitted or set up.
This is how you can see if any suspicious transactions have been made or transmitted. Close the connection with My Degroof Petercam once you leave your computer.
Click the Logout button - Close Session. Always log out of My Degroof Petercam if an unusual event occurs during the connection or during the My Degroof Petercam session.
If the connection or the execution of a transaction behaves in an unusual way (obviously changed screen, unusual messages, pop-up screens that ask for personal confirmation codes, etc.), immediately terminate the connection and let us know.

Question 5

Accepted Answer

You receive a fraudulent e-mail In the e-mail message, you are requested to provide your secret codes and/or the numbers of your credit cards or your Digipass. This e-mail may contain a link to a website or to a fake My Degroof Petercam page, where you are then asked to enter your bank details. If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, always check if the URL of the page you land on begins with “https” and contains degroofpetercam.com. The “s” stands for “secured”. By clicking the padlock icon at the top of the browser window, you can check whether the certificate of the Web page has been obtained in name of the bank. The bank will never ask you to provide your bank details or your login information by e-mail or by phone. You are asked to enter your bank information when you log on to My Degroof Petercam A link in an e-mail message directs you to a page where you need to connect to My Degroof Petercam and where you need to enter your bank details. Always verify that the URL for My Degroof Petercam is the following: my.degroofpetercam.be (for Belgium) and my.degroofpetercam.lu (for Luxemburg). As a customer of the bank, you should never enter any login data other than your user name and the numbers that appear on your Digipass. You receive a fraudulent phone call You receive a phone call from a person who introduces him-/herself as a bank employee and claims to have been asked to verify your banking data. The fraudster asks you to provide this information by phone. Sometimes fraudsters call after sending an e-mail asking to confirm bank details and data from the Digipass.
Employees of the bank will never ask you to disclose your bank details by phone. You get an unusual screen message during your My Degroof Petercam session While connecting, or during a transaction, an unusual display appears (e.g. a modified screen, unusual message, or a pop-up screen where you need to confirm your data). When we change something on our My Degroof Petercam platform or on our website, we will notify you by e-mail or regular mail (if we do not have your e-mail address). If you want to receive information as soon as possible, send us your e-mail address via your My Degroof Petercam (Profile - My contact data) or via your Manager. Terminate the connection immediately and inform us. You are the victim of a virus on your computer, smartphone or tablet Some viruses can collect all your passwords and transmit them to a fraudster, e.g you are asked to enter your code as part of an alleged test procedure.
The bank never launches testing procedures during your My Degroof Petercam session. What does the bank do to prevent fraud? In all cases, notify our security team, and we will verify if everything is in order on our side or if we need to take action.

Question 6

Accepted Answer

Security at My Degroof Petercam Your transactions and personal data are secured at three levels: the operational level, the Internet level and at the level of the bank's web servers. Communication and Securing e-mails If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, you should always be taken to one of our secure pages. You can check this by looking to see if the URL begins with “https”. The “s” stands for “secured”. By clicking on the padlock icon at the top of the browser window you can check whether the certificate of the Web page is linked correctly to the bank's name. You may receive e-mails that have not been sent from a Degroof Petercam address. We occasionally collaborate with different partners. However, you will never be asked to communicate your banking or login information by e-mail or by phone.

Question 7

Accepted Answer

You receive a fraudulent e-mail If you receive an e-mail from the bank in which you need to click on a link to our web site or to My Degroof Petercam, always check if the URL of the page you land on begins with “https” and contains degroofpetercam.com. The “s” stands for “secured”, or “secure”. By clicking the padlock icon at the top of the browser window, you can check whether the certificate of the Web page has been obtained in name of the bank. The bank will never ask you to provide bank information other than your user name via e-mail or via our website or My Degroof Petercam. If the website on which you land is not secure or asks you to enter your banking information, immediately close the browser window and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You must enter your bank details when you log on to My Degroof Petercam The bank will never ask you to provide bank information other than your user name and password via My Degroof Petercam.
If you are asked to enter other data, close the browser window immediately and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You receive a fraudulent phone call Employees of the bank will never ask you to disclose your bank details by phone. If this happens, terminate the call immediately and call our Digital Care team on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.  You get an unusual display during your session My Degroof Petercam The bank will never ask you to provide bank information other than your user name via e-mail or via our website or My Degroof Petercam.

If you are asked to enter other data, or you get an unusual screen or a pop-up screen opens, immediately close the website and call the Digital Care Service on 0800 20 216. Warning: in some cases it is possible Digital Care will ask you for the serial number of your Digipass in order to perform a reset of your Digipass. By performing this particular procedure, your Digipass will generate a “Lock code” which the Digital Care Officer will need to validate the procedure.

Question 8

Accepted Answer

Below are several practical security tips for using your My Degroof Petercam. Be careful when you click on a link in an email to access My Degroof Petercam.
When you click on a link in an email, verify if the web address of the page that the link leads to is secure. 
You can check whether the web address of a page is secure by checking if it begins with “https” (“s” meaning “secured”). Then click on the padlock icon at the top of the navigation window. You can check whether the certificate of the Web page has been issued in the bank's name. The address of our secure My Degroof Petercam site is: my.degroofpetercam.be (for Belgium) and my.degroofpetercam.lu (for Luxemburg). Never give your user name and pin code. Do not write them down either.
Never share your Digipass, user name, pin code or the code of your Digipass to third parties. The bank will never ask you to disclose your user name or the pin code of your Digipass, either orally, by regular mail or e-mail, or via a pop-up screen. Nor should you ever provide the data if you are allegedly being called for technical problems. You will never be requested to divulge your bank details or login information on any website other than our secure website My Degroof Petercam.
However, if you the Digital Care Service yourself, it is possible that you will be asked for your Digipass serial number or unique code generated by the Digipass in order to identify you personally. Choose a PIN and a password that are not too simple.
Do not choose passwords that can be found in a dictionary or that look like password1234 or QWERTY - they could put you in danger.
Ditto for the PIN: avoid 1234, 0000, 1111,  or similar sequences. Check the "login" page to see if the connection between the bank and your computer is secure.
The web address of the page must begin with “https” (“s” meaning “secured”). Then click on the padlock icon at the top of the navigation window. Check if the certificate of the Web page has been issued in the bank's name.  Regularly check your transaction history and any future transactions already transmitted or set up.
This is how you can see if any suspicious transactions have been made or transmitted. Close the connection with My Degroof Petercam once you leave your computer.
Click the Logout button - Close Session. Always log out of My Degroof Petercam if an unusual event occurs during the connection or during the My Degroof Petercam session.
If the connection or the execution of a transaction behaves in an unusual way (obviously changed screen, unusual messages, pop-up screens that ask for personal confirmation codes, etc.), immediately terminate the connection and let us know.

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