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Investor Protection

Conflict of interest management policy

Asset Protection

Only available in French or Dutch

Renumeration Policy

Only available in French or Dutch

Complaints Procedure

In case of a complaint, please first contact the Complaints Management department of the Bank Degroof Petercam by sending your request to the following address:
Bank Degroof Petercam SA/NV
Complaints Management Department
Rue de l’Industrie, 44
1040 Brussel
e-mail:  claims@degroofpetercam.com

If the solution of the Complaints Management Department of the Bank Degroof Petercam does not suit you, you can contact the Ombudsman Service Banks – Credits – Investments at the following address:
Ombudsfin – Ombudsman and financial conflicts
Rue Belliard, 15-17, letterbox 8
1040 Bruxelles
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
e-mail : ombudsman@ombudsfin.be

Banking code of conduct

On 15 October 2012 a revised version of the code of conduct for the banking sector was implemented:  the "Banking code of conduct".

This code of conduct was drawn up on the initiative of Febelfin, the Belgian Federation of the finance sector.  By signing this charter, your financial institution confirms that they will strictly observe the values applicable in the sector in their  day-to-day dealings with you.

Only available in Dutch or French

Nature and specific risks of the main financial instruments