Complaints

procedure

In case of a complaint, please first contact the Complaints Management department of the Bank Degroof Petercam by sending your request to the following address:

Bank Degroof Petercam SA/NV
Complaints Management Department
Rue de l’Industrie, 44
1040 Brussel
e-mail : claims@degroofpetercam.com

If the solution of the Complaints Management Department of the Bank Degroof Petercam does not suit you, you can contact the Ombudsman Service Banks – Credits – Investments at the following address:

Ombudsfin – Ombudsman and financial conflicts
Rue Belliard, 15-17, letterbox 8
1040 Bruxelles
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
e-mail : ombudsman@ombudsfin.be
Regulated by the Belgian Financial Services and Markets Authority (FSMA) and the National Bank of Belgium | All rights reserved 2021, Degroof Petercam