Complaints procedure
In case of a complaint, please first contact the Complaints Management department of the Bank Degroof Petercam by sending your request to the following address:
Bank Degroof Petercam SA/NV
Complaints Management Department
Rue de l’Industrie, 44
1040 Brussel
e-mail : claims@degroofpetercam.com
Bank Degroof Petercam SA/NV
Complaints Management Department
Rue de l’Industrie, 44
1040 Brussel
e-mail : claims@degroofpetercam.com
If the solution of the Complaints Management Department of the Bank Degroof Petercam does not suit you, you can contact the Ombudsman Service Banks – Credits – Investments at the following address:
Ombudsfin – Ombudsman and financial conflicts
Rue Belliard, 15-17, letterbox 8
1040 Bruxelles
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
e-mail : ombudsman@ombudsfin.be
Ombudsfin – Ombudsman and financial conflicts
Rue Belliard, 15-17, letterbox 8
1040 Bruxelles
Tél. : +32 2 545 77 70
Fax : +32 2 545 77 79
e-mail : ombudsman@ombudsfin.be
For Luxembourg funds that have appointed Degroof Petercam Asset Services as management company and are distributed by DPAM, complaints may also be submitted to the following address:
Degroof Petercam Asset Services S.A.
Zone d'activité La Cloche d'Or
Rue Eugène Ruppert 12
L-2453 Luxembourg
Email: opcat@degroofpetercam.lu
Degroof Petercam Asset Services S.A.
Zone d'activité La Cloche d'Or
Rue Eugène Ruppert 12
L-2453 Luxembourg
Email: opcat@degroofpetercam.lu
Rue de l'Industrie 44
1040 Brussels
Belgium
+32 2 287 91 111040 Brussels
Belgium
VAT BE 0403 212 172
RPR | RPM Brussels
RPR | RPM Brussels
Regulated by the Belgian Financial Services and Markets Authority (FSMA) and the National Bank of Belgium | All rights reserved 2025, Degroof Petercam