Question 1

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 2

Accepted Answer

Effective immediately, Degroof Petercam is working with the ‘Itsme’ app to replace our ‘digipass’. You now have to log into your My Degroof Petercam account with ‘Itsme’.

If you don’t have ‘Itsme’ on your smartphone yet, you need to install the app first. You can find out how here. Then, as soon as you have created your ‘Itsme’ account, register at My Degroof Petercam. You can also contact our Digital Care Team directly:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 3

Accepted Answer

If you do not yet have access to My Degroof Petercam, you can request it on our login page via ‘Itsme’ by clicking on ‘request access’ in the top right corner. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam.  If you have any questions about requesting access to My Degroof Petercam, please contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com 
From Monday to Friday: 8am – 6pm

Question 4

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 5

Accepted Answer

‘Itsme’ is a secure, easy-to-use, environmentally friendly app that is used by the government and many other (financial) institutions to identify themselves. Signing up and logging in to My Degroof Petercam is now managed via ‘Itsme’ and no longer with the digipass.

‘Itsme’ is a secure, easy-to-use, environmentally friendly app on your smartphone that acts as your digital ID. ‘Itsme’ is used by the government and many other financial institutions, among other entities, to sign documents and identify themselves.

Question 6

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems logging on, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 7

Accepted Answer

If you have not yet started using ‘Itsme’, you first need to download and set up the app. More information can be found here. Do you already use My Degroof Petercam? Then you can log in directly with
your ‘Itsme’. Are you not yet a user of My Degroof Petercam? The first step is to request
access at the top right of the login page. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam. 
If you encounter any problems, please do not hesitate to contact our Digital Care Team at:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 8

Accepted Answer

Please contact ‘Itsme’ customer service if you have a problem with the app.

If you have a problem logging on to My Degroof Petercam via our website or app,
you can contact our Digital Care Team at:

By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 9

Accepted Answer

If you are a new customer or have just opened a new account, you will receive an email once your account has been opened. From that moment on, you can log in with your ‘Itsme’ app. If you are already a client and have requested access to My Degroof Petercam on our website, you will not receive a confirmation e-mail. If you have questions or problems, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 10

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems accessing the site or logging in, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 11

Accepted Answer

No. What you see are the performances from the day before.

Question 12

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 13

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 14

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

Question 15

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 16

Accepted Answer

Effective immediately, Degroof Petercam is working with the ‘Itsme’ app to replace our ‘digipass’. You now have to log into your My Degroof Petercam account with ‘Itsme’.

If you don’t have ‘Itsme’ on your smartphone yet, you need to install the app first. You can find out how here. Then, as soon as you have created your ‘Itsme’ account, register at My Degroof Petercam. You can also contact our Digital Care Team directly:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 17

Accepted Answer

If you do not yet have access to My Degroof Petercam, you can request it on our login page via ‘Itsme’ by clicking on ‘request access’ in the top right corner. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam.  If you have any questions about requesting access to My Degroof Petercam, please contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com 
From Monday to Friday: 8am – 6pm

Question 18

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 19

Accepted Answer

‘Itsme’ is a secure, easy-to-use, environmentally friendly app that is used by the government and many other (financial) institutions to identify themselves. Signing up and logging in to My Degroof Petercam is now managed via ‘Itsme’ and no longer with the digipass.

‘Itsme’ is a secure, easy-to-use, environmentally friendly app on your smartphone that acts as your digital ID. ‘Itsme’ is used by the government and many other financial institutions, among other entities, to sign documents and identify themselves.

Question 20

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems logging on, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 21

Accepted Answer

If you have not yet started using ‘Itsme’, you first need to download and set up the app. More information can be found here. Do you already use My Degroof Petercam? Then you can log in directly with
your ‘Itsme’. Are you not yet a user of My Degroof Petercam? The first step is to request
access at the top right of the login page. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam. 
If you encounter any problems, please do not hesitate to contact our Digital Care Team at:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 22

Accepted Answer

Please contact ‘Itsme’ customer service if you have a problem with the app.

If you have a problem logging on to My Degroof Petercam via our website or app,
you can contact our Digital Care Team at:

By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 23

Accepted Answer

If you are a new customer or have just opened a new account, you will receive an email once your account has been opened. From that moment on, you can log in with your ‘Itsme’ app. If you are already a client and have requested access to My Degroof Petercam on our website, you will not receive a confirmation e-mail. If you have questions or problems, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 24

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems accessing the site or logging in, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 25

Accepted Answer

No. What you see are the performances from the day before.

Question 26

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 27

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 28

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

Question 29

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 30

Accepted Answer

Effective immediately, Degroof Petercam is working with the ‘Itsme’ app to replace our ‘digipass’. You now have to log into your My Degroof Petercam account with ‘Itsme’.

If you don’t have ‘Itsme’ on your smartphone yet, you need to install the app first. You can find out how here. Then, as soon as you have created your ‘Itsme’ account, register at My Degroof Petercam. You can also contact our Digital Care Team directly:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 31

Accepted Answer

If you do not yet have access to My Degroof Petercam, you can request it on our login page via ‘Itsme’ by clicking on ‘request access’ in the top right corner. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam.  If you have any questions about requesting access to My Degroof Petercam, please contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com 
From Monday to Friday: 8am – 6pm

Question 32

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 33

Accepted Answer

‘Itsme’ is a secure, easy-to-use, environmentally friendly app that is used by the government and many other (financial) institutions to identify themselves. Signing up and logging in to My Degroof Petercam is now managed via ‘Itsme’ and no longer with the digipass.

‘Itsme’ is a secure, easy-to-use, environmentally friendly app on your smartphone that acts as your digital ID. ‘Itsme’ is used by the government and many other financial institutions, among other entities, to sign documents and identify themselves.

Question 34

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems logging on, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 35

Accepted Answer

If you have not yet started using ‘Itsme’, you first need to download and set up the app. More information can be found here. Do you already use My Degroof Petercam? Then you can log in directly with
your ‘Itsme’. Are you not yet a user of My Degroof Petercam? The first step is to request
access at the top right of the login page. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam. 
If you encounter any problems, please do not hesitate to contact our Digital Care Team at:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 36

Accepted Answer

Please contact ‘Itsme’ customer service if you have a problem with the app.

If you have a problem logging on to My Degroof Petercam via our website or app,
you can contact our Digital Care Team at:

By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 37

Accepted Answer

If you are a new customer or have just opened a new account, you will receive an email once your account has been opened. From that moment on, you can log in with your ‘Itsme’ app. If you are already a client and have requested access to My Degroof Petercam on our website, you will not receive a confirmation e-mail. If you have questions or problems, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 38

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems accessing the site or logging in, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 39

Accepted Answer

No. What you see are the performances from the day before.

Question 40

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 41

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 42

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

Question 43

Accepted Answer

If your pin code has been blocked, please contact our Digital Care Service: 
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

Question 44

Accepted Answer

Effective immediately, Degroof Petercam is working with the ‘Itsme’ app to replace our ‘digipass’. You now have to log into your My Degroof Petercam account with ‘Itsme’.

If you don’t have ‘Itsme’ on your smartphone yet, you need to install the app first. You can find out how here. Then, as soon as you have created your ‘Itsme’ account, register at My Degroof Petercam. You can also contact our Digital Care Team directly:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 45

Accepted Answer

If you do not yet have access to My Degroof Petercam, you can request it on our login page via ‘Itsme’ by clicking on ‘request access’ in the top right corner. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam.  If you have any questions about requesting access to My Degroof Petercam, please contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com 
From Monday to Friday: 8am – 6pm

Question 46

Accepted Answer

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 47

Accepted Answer

‘Itsme’ is a secure, easy-to-use, environmentally friendly app that is used by the government and many other (financial) institutions to identify themselves. Signing up and logging in to My Degroof Petercam is now managed via ‘Itsme’ and no longer with the digipass.

‘Itsme’ is a secure, easy-to-use, environmentally friendly app on your smartphone that acts as your digital ID. ‘Itsme’ is used by the government and many other financial institutions, among other entities, to sign documents and identify themselves.

Question 48

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems logging on, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 49

Accepted Answer

If you have not yet started using ‘Itsme’, you first need to download and set up the app. More information can be found here. Do you already use My Degroof Petercam? Then you can log in directly with
your ‘Itsme’. Are you not yet a user of My Degroof Petercam? The first step is to request
access at the top right of the login page. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam. 
If you encounter any problems, please do not hesitate to contact our Digital Care Team at:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 50

Accepted Answer

Please contact ‘Itsme’ customer service if you have a problem with the app.

If you have a problem logging on to My Degroof Petercam via our website or app,
you can contact our Digital Care Team at:

By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 51

Accepted Answer

If you are a new customer or have just opened a new account, you will receive an email once your account has been opened. From that moment on, you can log in with your ‘Itsme’ app. If you are already a client and have requested access to My Degroof Petercam on our website, you will not receive a confirmation e-mail. If you have questions or problems, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 52

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems accessing the site or logging in, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 53

Accepted Answer

No. What you see are the performances from the day before.

Question 54

Accepted Answer

Discrete mode allows you to hide confidential information, such as the current value of your portfolios. As long as you keep your finger on the ‘eye’, you will be able to see this confidential information. Once you let go, the app automatically turns into discrete mode.

Question 55

Accepted Answer

Your digipass is black: Activate the digipass by pressing ◀  Select the IDENTIFICATION mode by pressing on "I" Enter your pin code and validate it by pressing on ◀ An 8-digit number will appear on your screen. You successfully generated a digicode Your digipass is white: Activate your digipass by pressing OK during a couple of seconds. The screen of your digipass will light up and the message WELCOME will appear, followed by 1. LOGIN. Select the LOGIN mode by pressing OK. Enter your pin code and validate it by pressing OK. An 8-digit number will appear on your screen. You successfully generated a digicode.

Question 56

Accepted Answer

Please contact your account manager directly if you have any questions concerning transfers.

After five false attempts, my digipass has been blocked. What should I do?

My digipass (box) is broken or the battery is dead. How do I order a new one?

I can no longer log into my My Degroof Petercam account with the Digipass. What do I need to do?

How to generate a digicode?

Digital. Handy.

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