PB - Internship as CSO Process Analyst

Context

The Client Service Office is a client facing, front-to-back, and first line of defense organisation.
The Client Service Officers work in tandem with the Private Bankers and ensure optimal operational service to the client - from the prospecting phase to day-to-day banking operations and final account closure.
In consultation with thehead of CSO and CSO Coordinators, you give support in the various tracks of the ongoing project and the related documentation (processes, procedures, data analysis and working instructions within the CSO community).

We are looking for a student who can start as of September for a duration of at least 4 months. 

Your position

Your mission is:

• support process documentation and interaction with the other business lines OPS, CRO, ... and commercial teams;
• eensuring the harmonisation of these procedures and supporting CSOs in the implementation of new working methods; ensuring that processes are properly defined and applied;
• perform data analysis via excel or PowerBI and support creation of adequate dashboarding;
• helping to set up training programs as part of CSO implementation and further development;
• supporting changes in processes and projects that transform the Private Banking business and improve client service and operational quality
• promote digital adoption.

Your profile

• You are currently pursuing a Bachelors or a Masters degree in Finance, Economy, Administration or any related field;
• You have a proactive and pragmatic mindset;
• You have strong analytical skills;
• You are able to communicate effectively (top down and bottom up);
• You are a native Dutch or French speaker with excellent understanding of English.

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Our offer

For more than 150 years, Degroof Petercam has been a reference investment house. Entrepreneurship is our DNA, expertise is our fuel. You will become part of a company with highly skilled, talented and passionate experts that aim for nothing less than excellence. The impact of our work goes beyond profit by looking at business from a broader perspective, challenging those who want to intellectually. As a part of Indosuez Wealth Management and Crédit Agricole, we offer our people ongoing learning and development and mobility on an international scale. 

In addition to our fascinating work environment, we also offer:

•    A broad offer of learning & development programs including a Degroof Petercam Academy for both professional and personal goals.
•    An attractive and market conform compensation package
•    Flexible working hours & teleworking
•    An Employee Social Engagement Program
•    Access to the same Private Banking Expertise as our clients