Question 1

Which portfolios can I consult?

Accepted Answer

You can consult all portfolios for which you are mandated.  If some portfolios nevertheless are not displayed on your screen, please contact our Digital Care Service:
By phone: +352 45 35 45 27 27
By email: digitalcare@degroofpetercam.lu
From Monday to Friday: 9am – 5.30pm

Question 2

How can I request access, register for and create an account on My Degroof Petercam?

Accepted Answer

If you do not yet have access to My Degroof Petercam, you can request it on our login page via ‘Itsme’ by clicking on ‘request access’ in the top right corner. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam.  If you have any questions about requesting access to My Degroof Petercam, please contact our Digital Care Team at: By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com 
From Monday to Friday: 8am – 6pm

Question 3

What is "Itsme"?

Accepted Answer

‘Itsme’ is a secure, easy-to-use, environmentally friendly app that is used by the government and many other (financial) institutions to identify themselves. Signing up and logging in to My Degroof Petercam is now managed via ‘Itsme’ and no longer with the digipass.

‘Itsme’ is a secure, easy-to-use, environmentally friendly app on your smartphone that acts as your digital ID. ‘Itsme’ is used by the government and many other financial institutions, among other entities, to sign documents and identify themselves.

Question 4

I created a My Degroof Petercam account through the ‘Itsme’ app. When can I log in or register?

Accepted Answer

When you have requested access to My Degroof Petercam via ‘Itsme’, it takes 24 hours before you have access or can log in with ‘Itsme’ to My Degroof Petercam. If you have problems logging on, please contact our Digital Care Team:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Question 5

How do I log in via ‘Itsme’?

Accepted Answer

If you have not yet started using ‘Itsme’, you first need to download and set up the app. More information can be found here. Do you already use My Degroof Petercam? Then you can log in directly with
your ‘Itsme’. Are you not yet a user of My Degroof Petercam? The first step is to request
access at the top right of the login page. After 24 hours your access will be active and you will be able to log in with ‘Itsme’ on My Degroof Petercam. 
If you encounter any problems, please do not hesitate to contact our Digital Care Team at:
By phone: 0800 20 216 (or +32 2 662 85 55 if you are outside Belgium)
By email: digitalcare@degroofpetercam.com
From Monday to Friday: 8am – 6pm

Why login to your MyDP using itsme? It’s easy, quick and 100% secure!

What is itsme?

Itsme is a kind of electronic identity card. Through this app you can easily, quickly and securely conduct online transactions or even sign official documents.

My Degroof Petercam and itsme:

how does it work?

The advantages of itsme

Frequently asked questions

Which portfolios can I consult?

How can I request access, register for and create an account on My Degroof Petercam?

What is "Itsme"?

I created a My Degroof Petercam account through the ‘Itsme’ app. When can I log in or register?

How do I log in via ‘Itsme’?

Digital. Handy.

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