In case of a complaint, please first contact the Complaints Management department of the Bank Degroof Petercam by sending your request to the following address: Bank Degroof Petercam SA/NV Complaints Management Department Rue de l’Industrie, 44 1040 Brussel e-mail: email@example.com
If the solution of the Complaints Management Department of the Bank Degroof Petercam does not suit you, you can contact the Ombudsman Service Banks – Credits – Investments at the following address: Ombudsfin – Ombudsman and financial conflicts Rue Belliard, 15-17, letterbox 8 1040 Bruxelles Tél. : +32 2 545 77 70 Fax : +32 2 545 77 79 e-mail : firstname.lastname@example.org
Banking Code of Conduct
On 15 October 2012 a revised version of the code of conduct for the banking sector was implemented: the "Banking code of conduct".
This code of conduct was drawn up on the initiative of Febelfin, the Belgian Federation of the finance sector. By signing this charter, your financial institution confirms that they will strictly observe the values applicable in the sector in their day-to-day dealings with you.